Privacy & Policy
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Last updated: November 18, 2024
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The Wander Camel (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thewandercamel.com and use our services.
By using our website, you consent to the practices described in this policy.
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1. Information We Collect
We may collect the following types of personal data:
- Personal Identification Information:Name, email address, phone number, shipping and billing addresses.
- Payment Information:Credit/debit card details or other payment information.
- Account Information:Username, password, and purchase history.
- Device and Usage Data:IP address, browser type, operating system, and usage data collected via cookies and similar technologies.
- Communication Data: Messages or inquiries you send to us through forms, email, or live chat.
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2. How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver your orders.
- To provide customer support and respond to inquiries.
- To send updates about your order status.
- To personalize your shopping experience.
- To send promotional offers (with your consent).
- To improve our website functionality and services.
- To comply with legal obligations and resolve disputes.
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3. Sharing Your Information
We may share your personal data with third parties under the following circumstances:
- Service Providers:Payment processors, shipping companies, and IT service providers.
- Legal Obligations: To comply with UAE laws or respond to lawful requests.
- Business Transactions:In the event of a merger, sale, or transfer of assets.
We ensure that third parties adhere to confidentiality and data protection requirements.
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4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences and shopping cart.
- Analyze website traffic and usage patterns.
- Provide relevant marketing.
You can manage or disable cookies through your browser settings, but this may affect website functionality.
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5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.
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6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your data (subject to legal requirements).
- Withdraw consent for data processing where applicable.
- Opt-out of receiving marketing communications.
To exercise these rights, contact us at thewandercamel@gmail.com.
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7. Data Security*
We implement robust security measures to protect your data, including encryption and secure servers. While we strive to safeguard your information, no online system is completely secure.
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8. International Transfers
If your data is transferred outside the UAE, we ensure it is protected in accordance with applicable laws.
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9. Minors
Our website is not intended for use by individuals under the age of 18 without parental or guardian consent.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
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11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us By email: thewandercamel@gmail.com
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